Formal dresses are not like casual clothing,fitness is very important to a perfect look.
Don’t order the size you normally wear,as our standard sizes may not be same as your local standard sizes.Compare your own measurements to the size chart carefully,if there isn’t your standard size,please write your custom measurements in the remarking box when you order.We will make it in your own measurements to make sure the dress fit well.
Don’t order larger standard size than your body,some dresses styles are not easy to be altered,especially the dress with full of beading work.
How to Measure
If you choose color from the color chart below ,please write the color number in the remarking box when you order.
If you are not sure which color is the one you are looking for,please send a photo of the color you want to us,we will help you to find the closest color.
Order Modification and Cancellation Policy
Normally,we begin to arrange the making the next day of receiving the payment.So if you need to change anything of the dress,such as size,color and details or cancel the whole order,please send us message in 24 hours of payment.After 24 hours,when we receive your message about changing or cancellation,we need to check with the factory first to see whether they have cut the fabrics.If they haven’t,we will make the change or cancellation.If fabrics have been cut,the order can not be changed or canceled.If customers insist canceling the order,we offer 40% of the dress price refund.
Return & Exchange Policy
If you are not satisfied with the item you received,please kindly contact us within 3 days of the receipt of your order. For exchange and return,customers need to afford the shipping fees incurred and the items returned should be kept in their original status.
Please Note:As all the dresses are custom made,for all returned items,there will be 40% of the total cost restocking fee.
Some Notes You Need to Know
1. The price is just for the dress itself, any accessory in the photos is not included.
2. The price doesn’t include any customs tax, if there is tax,it should be afforded by the buyer.
3. Any dress can be custom made in your own measurements and in the colors from the color chart.
4. For plus size(16W-26W)dresses,there will be $19-$79 plus size fee,depends on the complexity of the dress.
5. Slight color difference might exist,we can not guarantee the real dress color will be exactly same as the pictures online.And we don’t accept the complain of color difference.
6. Making the dress takes about 10-15 working days(in busy seasons,it make takes 20-25 days),rush order can be finished in 5-7 working days with $49 rush fee.
7. When you order, please write your wedding or event date in the remarking box.
We know how important the dress is for your Special Day! We do our best to make your dream dress perfect. If you have any questions, feel free to contact us anytime.We will reply you within 24 hours.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.